bt fault reporting

bt fault reporting

BT Broadband help. Understandably, this has left some believing the internet being pumped into their homes isnt performing as well as it should. Today there is major packet loss (25%) and slow throughput (150-228ms response time) on 166-49-214-198.gia.bt.net. Our engineers are working on it and will check the connection between the telephone exchange and your home. You have been temporarily locked out. If you still have problems, then post back here. You may want to get her a mobile phone - you can get a nice senior citizen mobile that is basic, has larger programmable number buttons and a emergency red button. Simply report a fault online and you'll follow the same steps our repair experts would talk you through if you called us. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. Scroll down to the Track a fault section. If that time doesnt suit you, its easy to choose the engineer visit thats right for you. You have had too many unsuccessful attempts to login. Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate). You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Report a fault to fix a problem It's quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. Log in to report a fault and youll go straight to the correct place to fix problems. Let our automated system help you now. To see the full details for the fault, youll need to log in to My Account. I have a problem with my phone line. How do I change the dial tone on my landline? It may be worth upgrading to BT Halo. Problem with BT Business phone line, broadband, email or a Cloud Voice service? Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using. So if your BT Business service isnt working, you can fix it without calling and save time at the same time. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. You've disabled cookies on the browser. You have been temporarily locked out. What can I do? {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/v4-460px-Report-a-Faulty-Phone-Line-Step-1.jpg","bigUrl":"\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/aid5600913-v4-728px-Report-a-Faulty-Phone-Line-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"