national verifier upload documents
The following frequently asked questions (FAQs) are intended only provide staff responses to common questions and do not supersede the Commissions decisions in the controlling order. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD). After you provide the required information and submit, CORES will generate a new FRN for you. For all states except Texas, customers will submit this information through the National Verifier website. Your email address will not be published. 2) An Eligibility Document. What proof of government programs do you accept? Instructions to help consumers complete the ACP application, Household Worksheet, and Recertification Form are available in English and 9 other languages on our ACP consumer website. We accept several types of proof oflow income. Verify the information you have submitted so far is correct and click "Continue". To apply for Lifeline, a consumer must generally use the National Verifier application system. All Rights Reserved. a description, supported by documentation, of the established program with which the provider seeks to qualify for automatic admission to the EBB Program. A broadband provider that is not an ETC in the state or territory where it would like to participate in the ACP must seek approval from the Bureau. As a result, eligible consumers may not apply for Lifeline. What if I tried to apply online but am having trouble submitting my application? Once logged in, click on the Email Proof section. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. Do Not Sell or Share My Personal Information. If a consumer does not have any of the documentation listed above, they can submit one document with their DOB and a second with their SSN4 on it. Yes. Snap a picture of your proof document, then tap. Submit your proof documentation using any of the options below: Log in or create a new account and upload copies of your proof documentation. To check the status of your free government phone service application, enter the information below to see if: Please note: you created an application PIN/Application ID when you applied for Assurance Wireless. Here are all of the types we accept: Make sure the proof document you submit fully shows your low income. For more information about or support with CORES and FRNs, see CORES Help at https://apps.fcc.gov/coresWeb/publicHome.do?faq=true. What if my proof documents are not approved? For expedited approval, the provider should describe: (1) the states or territories in which it plans to participate, (2) the service areas in which the provider has the authority, if needed, to operate in each state but has not been designated an eligible telecommunications carrier, and (3) the certifications and documentation of the providers plan to combat waste, fraud, and abuse. Home | About | Contact | Copyright | Privacy | Cookie Policy | Terms & Conditions | Sitemap. Phone Guides Service providers must send the completed agreement to us along with the information below: The API ID (s) they would like to register for National Verifier API production access. How do I upload my proof documents by webcam? Service providers must send the completed agreement to us along with the information below: Lifeline Carrier Name https://www.S@MPLELifelineProvider.com/. Wireless Emergency Alert Provide a hand-drawn document that identifies the consumers primary residence by identifying the nearest crossroads (or mile markers), identifiable landmarks, and distance between the locations. To submit copies, consumers can: Log in to the National Verifier online portal and upload their copies Visit their participating broadband provider's store location and provide them with copies Mail their copies to this address: ACP Support Center PO Box 7081 London, KY 40742 To provide USAC with more information about a consumers primary address, use one of the following methods: Several other documents are acceptable to resolve an AMS error. What proof of low income do you accept? USAC strongly recommends including a Household Worksheet with your application: English Spanish ( Household Worksheet Instructions also available in 9 other languages) Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center. PO Box 9100 Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation Mail You can submit applications and proof documents by mail to the address below. How much money is left in the EBB program? Any non-ETC broadband provider seeking to qualify for such automatic approval must file an application describing: Providers that file applications certifying to and making necessary demonstrations for the criteria outlined above will receive approval automatically upon filing once the Bureau confirms all required information was submitted. AT&T, Cox, Mediacom, and Xfinity from Comcast all offer low-income internet for about $10 per month. After you apply, you will have to contact a participating provider to select an eligible plan. If I have Xfinity TV and/or Xfinity Voice, but I don't have Xfinity Internet, am I eligible for Internet Essentials? To upload your proof documents by email, follow these simple steps: To help us verify your proof documents more quickly, be sure to put yourenrollment ID in the subject line, and your full name in the body of the email. Wilkes-Barre, PA 18773. Website & Use Terms You can go to the Lifeline Support site to check your eligibility and to apply to the program. A consumer may use one of several ways to resolve an AMS error on a mailed-in application. Step 2: Choose Service > Upload Proofs ." Choose upload proof service at AirTalk Wireless Complete a Lifeline Household Worksheetif someone else at your address already gets Lifeline. Click on the "Upload" or "File" button, and select the document you'd like to upload from your computer. The provider must also explain how it trains its employees and agents to prevent ineligible enrollments, including enrollments based upon fabricated documents. To qualify for the Lifeline program and receive your FREE monthly service, youll need to provide proof of your Social Security number. This solves one of the primary problems the Lifeline program has created for needy Americans. Log Into Your Q Link Account Enter your email and password to login. How do I upload my proof documents online? confirm a households eligibility for the Program through either the National Verifier or a Commission-approved eligibility verification process prior to seeking reimbursement for the respective subscriber; follow all enrollment requirements and obtain all certifications as required by the Program, including providing eligible households with information describing the Programs eligibility requirements, one-per-household rule, and enrollment procedures; interact with the necessary USAC systems, including the National Verifier, NLAD, and RAD, before submitting claims for reimbursement, including performing the necessary checks to ensure the household is not receiving duplicative benefits within the Program; de-enroll from the Program any household it has a reasonable basis to believe is no longer eligible to receive the benefit consistent with Program requirements; comply with the Programs document retention requirements and agree to make such documentation available to the Commission or USAC, upon request or any entities (for example, auditors) operating on their behalf; and. How do I send my proof documents by mail? Charleston, IL 61920-9907, Questions? agree to the Commissions enforcement and forfeiture authority. Once you successfully submit your application through the application portal, you will receive an automated response that the application has been submitted to the contact email. Applications completed in the National Verifier portal (service provider portal, consumer portal, or service provider API) are automatically prompted to use the National Verifier mapping tool to drop a pin on their primary residence. USAC will contact consumers to let them know what type of additional information they will need to submit. No, you can only submit one provider for approval per application. What proof of Social Security do you accept? How do I upload my proof documents by mobile phone? Adapts to you and the way you use your phone, learning your preferences as you go. The National Verifier (NV) is Lifeline's centralized application system. How do I upload my proof documents by webcam? How do I know that you received my proof documents? This enables Lifeline consumers to apply to Lifeline through a provider's website. Assurance Wireless 6.q)I\vX(fDu#8YF-toa3*p44ZOY Service providers interested in connecting should keep reading. 8qxayC' You can seek approval to participate and approval of alternative eligibility verification processes on the same application. Consumers may submit a copy of one or a combination of the following unexpired documents: To prove a consumer is living, they must submit one unexpired document that includes their DOB and SSN4 or Tribal ID number and a second unexpired document that proves recent life activity within three months. Enter your social security number and click "Continue". If a consumer thinks this is fraud, they can call the Lifeline Support Center. Step 1: Head to the AirTalk Wireless website at www.airtalkwireless.com . Please note that proof documents sent by mail can take more time to process versus other forms of uploading. Check Availability For more information on the Affordable Connectivity Pilot Programs, please visit https://www.fcc.gov/acp-pilots. If your documents are denied, you will receive an email providing options for you to resubmit your proof documents. To prove participation in a Lifeline qualifying program, consumers must submit a document that, at a minimum, includes: To prove a consumers household income is 135% or less than the federal poverty guidelines, consumers must submit one or more of the following documents*: *If the consumer presents documentation of income that does not cover a full year, such as current pay stubs, the consumer must present the same type of documentation covering three consecutive months within the previous 12 months. To avoid delays, send copies of your proof documents with your initial application. If they wish to register a service provider website domain, that can be provided within the available National Verifier APIs (referenced in the National Verifier API Specifications document), service providers must provide them in the following format. How long will it take to verify my proof documents? Make sure you have electronic copies of your required proof readily available. In order to qualify for the Lifeline Program, you may need to submit copies of proof of identity, proof of participation in a government program, or proof of income. Once logged in, click on the Webcam section. What kind of file formats are allowed for uploading my proof documents online? On November 15, 2021, the Infrastructure Investment and Jobs Act (Infrastructure Act) became law. If consumers are mailing in documents, they should always include a cover letter with their application ID and name so that USAC can match their documents to their application. The money goes straight to your ISP, which will deduct it from your bill every month until six months after the pandemic is officially over or, more likely, until the program runs out of money. Have your FCC username and password from CORES on hand. If I previously disconnected service with Internet Essentials, can I re-enter the program? The SSN document must be one of the following: W-2 from within the last 2 years Prior year's state, federal, or Tribal tax return Social Security card SSA-1099 Recent Life Activity Recent life activity documentation (within three months): Current program eligibility or government assistance documentation Once youve placed your proof into an envelope and affixed the prepaid mailing label, ship it to: Once logged in, check the Required Proof Documents table and look at the Status column. CTIA The guideline is based on your household size and state. Consumers who are attempting to resolve an error should visit ourACP consumer website. How do I upload my proof documents by mobile phone? PO Box 7081. The API Specifications will assist technical teams with development. How to Qualify Forthefastest possible processing, upload your documents online viawebcam,mobile device. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. The Infrastructure Act directed the Federal Communications Commission (Commission) to undertake a proceeding to adopt final rules for the ACP. You cancheck your documents status onlineat any time. Assurance Wireless service is not available in all states/areas and may vary by state. Log in to complete an order, upload documents, view order status, check usage, refill account or recertify. You may need to submit a copy of your proof of identity, proof of participation in a government program, or proof of income. Suite 200 Must show your name or your dependent's name. Need Help Logging In? You can get the EBB discount on your home Internet or cellphone bill only if you sign up. Required fields are marked *. Expedited Application and Approval Process. So if it isn't uploading, or you're afraid it didn't go through, don't worry about it. PO Box 9100 1 0 obj Accordingly, we expect that only providers that maintain an existing household eligibility verification process for their own purposes would seek approval of an alternative verification process. Complete the cover sheet and send copies of your proof documentation to the address below. The provider must describe how its alternative process collects the household applicants: (1) full name, (2) phone number, (3) date of birth, (4) e-mail address, (5) home and mailing addresses, (6) name and date of birth of the benefit qualifying person if different than applicant, (7) basis for inclusion in program (e.g., SNAP, SSI, Medicaid, school lunch, Pell Grant, income, providers existing program, etc.) A Social Security statement of benefits. State Fees. Online Log in or create a new account and upload copies of your proof documentation. It determines whether consumers are eligible for Lifeline. Click the " Choose File" button and select the file you'd like to upload. All other broadband providers need to seek approval from the Bureau to participate in the ACP. If you dont have your Enrollment ID, click Forgot your Enrollment ID? and look up your account using your birthday, SSN, and Zip Code. The National Verifier is a database that validates consumer information to streamline enrollment in federal programs. Coverage not available everywhere. Technical work is required to establish an API connection. This includes how the provider offered broadband service to end-users prior to submitting the application in the jurisdictions they are seeking approval and the specific requirements for either automatic approval or expediated approval. Dania, FL 33004. If possible, log in to the National Verifier portal and resolve the AMS error by simply dropping a pin on our mapping tool, indicating the consumers primary residence. What proof of Social Security do you accept? How do I upload my proof documents online? Create your signature and click Ok. Press Done. Uploading your proof documents online via desktop is quick and easy! The use of an alternative eligibility verification process is limited to providers that maintain an existing verification process used for their own self-subsidized low-income program or other purpose unrelated to the EBB Program, Affordable Connectivity Program, or similar federal assistance programs. The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. endobj The Commission established an expedited process where existing ETCs and other approved providers could elect to participate in the ACP and gain access to the necessary USAC databases being used to administer the EBB Program. Consumers are only allowed one ACP benefit per household, not per person. and documentation supporting verification of eligibility, and (8) certifications from the household that the information included in the application is true. The Bureau provided interim guidance (DA 21-1524) that to enable the orderly transition of the EBB Program to the Affordable Connectivity Program, the Bureau and USAC stopped accepting EBB Program provider participation applications and election notices on December 20, 2021. Consumers can submit a program application online atAffordableConnectivity.gov, with aservice provider, or by completing theACP paper application. The federal guidelines of the Lifeline Program require us to verify proof of identity. automatic applications where the non-ETC provider demonstrates it has an established program as of April 1, 2020, that is widely available and offers Internet service offerings to eligible households and maintains verification processes that are sufficient to avoid fraud, waste, and abuse; or. Only emancipated minors can qualify for Lifeline under the age of 18. The Affordable Connectivity Program (ACP) provides eligible households with a discount on broadband service and connected devices. Broadband providers wishing to participate in the ACP should review all applicable program requirements and procedures in the Commissions Order (FCC 22-2) and any subsequent guidance for compliance with the ACPs requirements.
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