why did vitalchek cancel my order
BUYER BEWARE! You can find them in your Order Confirmation Email. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. We guarantee 100% success in the delivery of your official vital record application materials to your home address. It tool SIX months almost to the day. Step 1. This company is very misleading and feels like a scam. Saying 'It is legitimate. Please refer to the resources below to see how VitalChek can assist you. Call your bank why wait. Then once you have paid they want a ton of things to prove who you are. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. I have also contacted my attorney concerning this matter. Both versions process the orders the same way, so your order is safe and secure. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. on march 28th an email said to expect it by april 9th. Sent in to get my BC. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. I actually had it in hand on the 18th business using overnight UPS Air. All Rights Reserved. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. We appreciate you placing your certificate order through VitalChek. We are updating our website, so you might experience either the old or new version. Its fraudulent and quite the scam. Order still shows processing. The quickest way to reach us is by private message at Facebook.com/VitalChek. We apologize that you have not received your order yet. Due to the higher costs associated with our Rush Packages, they have additional refund policies. Find out how we combat fake reviews. Fees are non-refundable. Claim your profile to access Trustpilots free business tools and connect with customers. You cant cancel. There isn't anyone at their customer service phone number. In Progress. Both versions process the orders the same way, so your order is safe and secure. VitalChek's role is to accept payment & get your information to the right place. Sell it? I have no idea how they are still in business. I logged onto VitalChek to get a copy of my birth certificate. Identity fraudulent uses? Maybe I just got super lucky, but I am very happy with this service. VitalChek ranks 3rd among Birth Certificates sites. it is now september 10th and nothing. A scam with no quality control or genuine customer service. I see there are a lot of complaints about the same issues with this company. 3 weeks after it was supposed to arrive I finally had to fly all the way back to my home state just to get my cert. You can email the site owner to let them know you were blocked. Thank you for placing your order on VitalChek.com. Closed. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. I placed an order with them for a birth certificate for $23 on November 20. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. Please contact us with your order number so we can assist you. Poor communication and bad service! Dont waste your money. I believe VitalChek and New Haven simply pocketed my money, plain and simple. 0/10 would never recommend using this service again. This was the worst company Ive ever had to deal with. They charged me almost $60 for the service and I got nothing. Unacceptable. If you are married, this would be your first and, Maiden Name This is the last name of a person before. Do research and you will see a lot of unhappy customers. 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. You will usually get a response in a matter of minutes. Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates. I called them and was immediately put on hold. We're sorry to hear that you have received no response to your inquiries. Again, thank you for your feedback. We appreciate you placing your order with VitalChek and sharing your feedback. Kill 2 birds with one stone. SIX months. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. I asked for experience and duration. Cloudflare Ray ID: 7c0ed3101f4e744b It's far past the time my record could've been useful. The beleaguered company has laid out what the action means for its customers in an online FAQ . But they allowed the shipment to be shipped without checking to confirm my being home to accept. Some fields have been entered and saved in VPS. I am super pleased with VitalChek. The next best way to talk to their customer support team , according to other VitalChek customers, is by calling their 866-561-1694 phone number for their Customer Service department. How to Void a Payment, CloseoutHow to Issue Credits After Closeout (Agency Initiated Credits), How to Issue Credits After Closeout (Agency Initiated Credits). Some of them include; 1. When contacting VitalChek, they provided wrong phone number to contact vital records of state. What to Do When I Recently Changed My Name. Processing times can vary depending on the type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. Going to the vital records office in person is often the quickest and least expensive method to obtain a vital record but it is not always the most convenient and that's where VitalChek may be the best ordering method. Step 3. Final Edit: 11/16/18 11AM: It's here. What a scam! Order has been transmitted to the Agency. Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. We also ensure all reviews are published without moderation. Guess what? Actual times may vary from a day to several weeks. It is literally faster (and cheaper!) Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. I cant believe South Carolina has them as one of their recommended sites to use. The types of certificates offered vary by the vital record agency processing the request. It never arrived. I have been sitting on hold for at least 45 minutes. My dad needed his birth certificate in order to apply for TSA Precheck. otherwise received the bc's for mary and paul, short form Hundreds of government agencies nationwide exclusively trust VitalChek for accepting their vital record orders. This website is using a security service to protect itself from online attacks. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded. I started my process in Feb and it's now April 12 and I have not received my cert. Whose certificate you can order varies by type of certificate and the vital record agency processing the request. This place is HORRIBLE! The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain? So it was shipped while I was out of town. So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. Why couldn't they have contacted me for further information? Ive called several time and never get through due to the high call volume. Tip for consumers:Don't waste your time or money! Thank you for placing your order on VitalChek.com. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. I wish I could cancel my order but I'm sure they'd find some way to screw me over. Birth certificate from Louisiana order through VitalChek. Our fees charged are for the preparation of your documents and do not include the fees for obtaining these vital record documents, which you will need to pay separately to the Health Department. Regular mail service is not certified or registered and does not provide this protection. 3. Support Manage My Order Thank you for placing your order on VitalChek.com. They are vital records, for crying out loud. Hello. Manage your Amendment/Correction order, including checking your order status. Upon checking the status, I should receive it by late April. We are sorry that your experience didnt match your expectations. Terrible customer service, over charges, and does not fulfill commitment. No customer service, when calling in have to hold on FOREVER! Not worth the $60.. You will usually get a response in a matter of minutes. Bed Bath & Beyond filed for Chapter 11 bankruptcy Sunday, with plans to wind down its entire business. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. no one answers phone. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. thank you. Our mobile content is best viewed in the upright/portrait orientation. Service 213 Value 206 Shipping 186 This page does not include information about canceling Amazon Prime and other digital subscriptions. I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. Information listed on birth certificates may vary depending on the vital record agency processing the request. Sent it in and received my birth certificate in 10 days. I don not know who else to contact to see what is going on with my order. Tip for consumers:Watch out for the false advertised free regular mail. When I check on order status, I get generic responses via email, telling me the order is being processed. Went to my local office and got my certificate in less than 5 min. That's ridiculous, up surd. Ive emailed twice no response. The total amount is $125.00, which is what they requested from me to process the order. When I reached out on Facebook, I was told that the average time for shipping is 90-100 days, which doesn't include weekends and holidays. I would NOT recommend you use this cite to order any type of important documents from. Scan this QR code to download the app now. Your orders. Tip for consumers:Don't order anything through the state of NY. I placed an order 4/30/2020. No updates. This company SUCKS! They keep giving me the run around. And she would be calling me to follow through. I was hopeful to receive the long form of the bc. We are sorry that your experience didnt match your expectations. Please contact us with your order number via private message at Facebook.com/VitalChek. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Were sorry your experience didnt match your expectations. Hello Marissa. Orders that have been cancelled can be reinstated. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. During the order process, you will see shipping methods available. Tip for consumers:Fraud factory, not legit service. And have experienced long hold times on the phone. https://www.vitalrecordsonline.com/contact-us. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. Step 2. That was quick. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. Save your money and use a different service. Types of certificates offered vary by the vital record agency processing the request. (1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or (4) Vital Records Online is not able to fulfill the order. Log in to manage your order. I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. I'll update with details. It goes against our guidelines to offer incentives for reviews. This company scams people! This company responds to reviews on average within 7 days. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. I keep getting bogus errors over the same items I've submitted multiple times (with a paper trail on everything). This company just charges you extra to order your birth certificate, but it doesn't appear to be a scam or anything. Vital record agencies will not fax or email certified copies of vital records. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. What to Do If Your Social Security Card Is Stolen? Do you want to continue your session. But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. Tip for consumers:Don't bother. This company is either a scam or has really bad customer service. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout . They have a processing fee i cant find out how much it is. Anyone can write a Trustpilot review. Your bank will definitely get you your money back. There will be an additional fee and time frame that will involve the Secretary of State's process. It is August 18th and I ordered on January 20th! Indistinguishable from a scam. We wont be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application. 92.48.104.153 Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. It has been over a month, I still haven't received anything, and they have kept the money. We have answers. Click the Cancel Request button. I mean forever. Check one more thing off your to-do list. Step 3. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. So screw vital check for that. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. NH never returned my calls.